Refund Policy

Last updated: March 16, 2026

1. Overview

PayLoop LLC ("PayLoop") acts as a payment processing platform on behalf of merchants. This Refund Policy outlines the general terms under which refunds may be issued. Individual merchants may have their own specific refund terms, which take precedence over this general policy.

2. Refund Eligibility

2.1 One-Time Purchases

  • Refund requests must be submitted within 30 days of the original purchase date
  • Products or services that have been fully consumed or delivered may not be eligible for a refund
  • Digital goods may be refunded within 14 days if unused or unaccessed

2.2 Subscription Services

  • You may cancel your subscription at any time to prevent future charges
  • Refunds for the current billing period may be issued at the merchant's discretion
  • Pro-rated refunds may be available depending on the merchant's policy
  • Trial period cancellations incur no charges if cancelled before the trial ends

2.3 Non-Refundable Items

The following are generally not eligible for refunds:

  • Services fully rendered or completed
  • Customized or personalized goods
  • Charges older than 30 days unless otherwise required by law
  • Transactions flagged as fraudulent by the cardholder (processed through chargeback procedures instead)

3. How to Request a Refund

To request a refund:

  1. Contact the Merchant: Reach out to the merchant from whom you made the purchase. Most merchants provide contact information on your order confirmation or receipt
  2. Contact PayLoop Support: If you are unable to reach the merchant, email support@mypayloop.co with your order details, including:
    • Order number or transaction ID
    • Date of purchase
    • Reason for refund request
    • Email address associated with the purchase

4. Refund Processing

  • Processing Time: Approved refunds are processed within 5–10 business days
  • Refund Method: Refunds are credited to the original payment method used at purchase
  • Bank Processing: After we issue the refund, your bank or card issuer may take an additional 5–10 business days to reflect the credit on your statement
  • Partial Refunds: In some cases, only a partial refund may be granted (e.g., for partially used services or after a deduction for services already rendered)

5. Chargebacks

We encourage customers to contact us or the merchant before initiating a chargeback with their bank. Chargebacks are costly for merchants and may result in account restrictions. We commit to resolving legitimate refund requests promptly and fairly.

If a chargeback is initiated, PayLoop will work with the merchant to provide relevant transaction documentation to the card network for dispute resolution.

6. Merchant-Specific Policies

Individual merchants using the PayLoop platform may establish their own refund policies that differ from this general policy. The merchant's refund terms, as displayed on their checkout page or website, take precedence. PayLoop facilitates the refund on behalf of the merchant according to their specified terms.

7. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Exceptions may be granted for:

  • Technical errors or duplicate charges
  • Unauthorized transactions verified through our fraud detection systems
  • Service outages that prevented delivery of purchased services
  • Legal requirements under consumer protection laws in your jurisdiction

8. Contact Information

For refund inquiries:

  • Email: support@mypayloop.co
  • Response Time: We respond to all refund requests within 2 business days
  • Address: PayLoop LLC, 1209 Orange Street, Suite 600, Wilmington, DE 19801, United States